The museum is currently closed, and will remain so for the foreseeable future due to the current national lockdown situation.
The information below relates to planning a visit when the museum is open and able to welcome visitors. Admission bookings have been disabled for the time being.
Museum admission is by timed slots, which must be pre-booked and give 90 minutes in the museum.
The museum is dog friendly and fully accessible.
When you get here
Please do not arrive early for your slot. You might think it is being helpful, but it could cause us problems. We only have one entrance/exit, so need to avoid creating a bottleneck.
You can arrive at any time during your 90 minute admission slot, but you must leave the museum by the allocated end time.
Have your admission print out or reference number ready for checking so we can get you straight in. We want to maximise the amount of time you have in the museum.
If you have installed the NHS COVID-19 contact tracing app on your mobile phone, you can scan the museum QR code.
We have made some changes to the galleries and the way you move around the museum:
• created a one-way system in the galleries with arrows on the floor
• supplied hand sanitiser for you to use before you use the touch screen displays
• removed the try-on-a-uniform clothes from the hooks
How you can help
Do not visit us if you are showing any of the symptoms of Covid-19.
Wear a face covering during your visit (unless you are exempt). Coverings are mandatory in both the shop and museum galleries.
Keep to the two metre rule. The museum team will remind visitors of the need to keep their distance if necessary.
If you are passing on the stairs, use the landing taped areas to ‘give way’ to other visitors.
Try to avoid touching surfaces unnecessarily in the museum. Use hand sanitiser before using the touchscreens.
If you use our toilet facilities, follow the hygiene instructions on display in the cubicles.
Thanks for supporting the museum. Enjoy your visit, tell other people, leave a Tripadvisor review.
Car: Richmond is just 10 minutes from the A1 and A66. The museum is in the centre of the market place.
Parking discs are available from the museum and most shops in the market place. Displaying the disc in your car gives you up to 2 hours FREE parking (8am – 6pm Monday – Saturday). There is unrestricted parking in the market place on Sundays. There are short stay and long stay car parks throughout the town.
Disabled (restricted to 3 hours) and motorcycle parking bays are available outside the museum.
Rail: The nearest railway stations are in Northallerton and Darlington.
Bus: Several bus routes stop within walking distance of the museum, either behind us in the market place, or in front of the nearby Friary Gardens .
Coach: Coaches can drop off passengers at the back of the museum. Free coach parking is available in the Long Stay car park at Nuns Close.
You can read our Accessibility Guide here.
Events and celebrations
The museum provides a unique setting for your event or celebration. Surround yourself with sumptuous silver, art and history by hiring The Normanby Room.
School visits take place as part of our education programme.
School visits are currently suspended due to Covid 19, but we are still helping students learn with our online resources.
Family history research
Find out how we can help with family history research.
We are unable to accept walk-in enquiries regarding family history research. Please use the online form to access this service.
Independent family history research
We can help you find out more about a Green Howard relative by making our reference books and records available to you. If you would like to visit the museum to do this, get in touch with us first to ensure we are able to give you as much time and information as you need to make the most of your research time at the museum.
There’s lots to do in Richmond – our town is the cultural capital of The Yorkshire Dales!
Our historic Georgian market town is overlooked by an imposing Norman castle. As well as our museum, which sits in the centre of the historic cobbled market place, you can also visit The Station, The Georgian Theatre Experience and The Richmondshire Museum. There are also lots of interesting shops, galleries, pubs, cafes and a variety of scenic riverside walks. For town news and events, visit Richmond Online.
We are proud to be part of a brand new touring route through the cultural and historic heart of England.
Find out more about The Explorer’s Road.
The museum is part of Richmond’s Town Ticket scheme, which gives reduced entry to Richmond’s four main attractions, including the museum, as well as discounts on eating out in the town.
Find out more and buy your Richmond Town Ticket.