Plan a Visit

We are open Monday to Saturday 10am to 4.30pm.  You must book a ticket to enter the museum.

Entry to our special exhibition, Treasures in Store, is included in admission.

DON’T MISS: Enjoy an exclusive access tour of our stores, currently booking Mondays and Tuesdays from 28 June through to the end of July.  More information and Stores Tour booking here.

Museum books are available to buy when you book tickets, or when you arrive at the museum.


When you get here

Please do not arrive early for your slot. You might think it is being helpful, but it could cause us problems. We only have one entrance/exit, so need to avoid creating a bottleneck.

You can arrive at any time during your 90 minute admission slot, but you must leave the museum by the allocated end time.

Have your admission print out or reference number ready for checking so we can get you straight in. We want to maximise the amount of time you have in the museum.

If you have installed the NHS COVID-19 contact tracing app on your mobile phone, you can scan the museum QR code.

We have made some changes to the galleries and the way you move around the museum:
• created a one-way system in the galleries with arrows on the floor
• supplied hand sanitiser for you to use before you use the touch screen displays
• removed the try-on-a-uniform clothes from the hooks

How you can help

Do not visit us if you are showing any of the symptoms of Covid-19.

Wear a face covering during your visit.  Coverings are mandatory in both the shop and museum galleries.

Keep to the two metre rule.  The museum team will remind visitors of the need to keep their distance if necessary.

If you are passing on the stairs, use the landing taped areas to ‘give way’ to other visitors.

Avoid touching surfaces unnecessarily in the museum.  Use hand sanitiser before using the touchscreens.

If you use our toilet facilities, follow the hygiene instructions on display in the cubicles.

Please note: The museum is dog friendly and fully accessible.

Thanks for supporting the museum.  Enjoy your visit, tell other people, leave a Tripadvisor review.


Getting here

Car: Richmond is just 10 minutes from the A1 and A66. The museum is in the centre of the market place.

Parking discs are available from the museum and most shops in the market place. Displaying the disc in your car gives you up to 2 hours FREE parking (8am – 6pm Monday – Saturday). There is unrestricted parking in the market place on Sundays. There are short stay and long stay car parks throughout the town.

Disabled (restricted to 3 hours) and motorcycle parking bays are available outside the museum.

Rail: The nearest railway stations are in Northallerton and Darlington.


You can read our Accessibility Guide here.

Events and celebrations

The museum provides a unique setting for your event or celebration. Surround yourself with sumptuous silver, art and history by hiring The Normanby Room.

School visits

School visits take place as part of our education programme.

School visits are currently suspended due to Covid 19, but we are still helping students learn with our online resources.

Visiting Richmond

There’s lots to do in Richmond – our town is the cultural capital of The Yorkshire Dales!

Our historic Georgian market town is overlooked by an imposing Norman castle. As well as our museum, which sits in the centre of the historic cobbled market place, you can also visit The Station, The Georgian Theatre Experience and The Richmondshire Museum. There are also lots of interesting shops, galleries, pubs, cafes and a variety of scenic riverside walks. For town news and events, visit Richmond Online.

We are proud to be part of a brand new touring route through the cultural and historic heart of England.

Find out more about The Explorer’s Road.


The museum is part of Richmond’s Town Ticket scheme, which gives reduced entry to Richmond’s four main attractions, including the museum, as well as discounts on eating out in the town.

Find out more and buy your Richmond Town Ticket.

Group visits

Part of a larger group? We are able to offer exclusive access to the museum, with an introduction from one of our curatorial team for your group of up to 10 people.

If you would like exclusive access to the museum for your 90 minute visit, select ‘exclusive visit’ on the booking form and enter the number of people in your group.

These group visits adhere to the current Covid-19 guidance, so if you are planning a group visit, you can be confident that your group will be safe in the museum. There will be no other visitors in the museum during your visit.