Plan a Visit

We are open Monday to Saturday 10am to 4.30pm.  Please pre-book your ticket.

Admission to our new special exhibition, Treasures in Store is included with your entry.  

We have implemented the government’s Covid requirements, limited the number of people who can be in the museum at any one time to 20 visitors, and based this on social distancing of two metres for your comfort and peace of mind.

Museum admission is by timed slots, which must be pre-booked. Your time slot is 90 minutes.

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Part of a larger group?  We’re offering exclusive access to the museum, with an introduction from one of our curatorial team for your group of up to 10 people.  There would be no other visitors in the museum during your visit.  If you would like exclusive access to the museum for your 90 minute visit, select ‘exclusive visit’ on the booking form and enter the number of people in your group.

The museum is dog friendly and fully accessible.

When you get here

Please do not arrive early for your slot. You might think it is being helpful, but it could cause us problems. We only have one entrance/exit, so need to avoid creating a bottleneck.

You can arrive at any time during your 90 minute admission slot, but you must leave the museum by the allocated end time.

Have your admission print out or reference number ready for checking so we can get you straight in. We want to maximise the amount of time you have in the museum.

We have made some changes to the galleries and the way you move around the museum:
• created a one-way system in the galleries with arrows on the floor
• supplied hand sanitiser for you to use before you use the touch screen displays
• removed the try-on-a-uniform clothes from the hooks

How you can help

Do not visit us if you are showing any of the symptoms of Covid-19

Wear a face covering during your visit (unless you are exempt).  Coverings are mandatory in both the shop and museum galleries.

Keep to the two metre rule.  The museum team will remind visitors of the need to keep their distance if necessary.

If you are passing on the stairs, use the landing taped areas to ‘give way’ to other visitors.

Try to avoid touching surfaces unnecessarily in the museum.  Use hand sanitiser before using the touchscreens.

If you use our toilet facilities, please use the disinfectant wipes provided to clean the tap, toilet handle and seat (in that order) and then put the wipe in the bin (not down the loo).

Thanks for supporting the museum.  Enjoy your visit, tell other people, leave a Tripadvisor review.

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We’re also doing guided walking tours of the town on Thursdays at 11.30am and 2pm.  Why not combine with a museum visit? Book for a Richmond Wander here.

Getting here

Car: Richmond is just 10 minutes from the A1 and A66. The museum is in the centre of the market place.

Parking discs are available from the museum and most shops in the market place. Displaying the disc in your car gives you up to 2 hours FREE parking (8am – 6pm Monday – Saturday). There is unrestricted parking in the market place on Sundays. There are short stay and long stay car parks throughout the town.

Disabled (restricted to 3 hours) and motorcycle parking bays are available outside the museum.

Rail: The nearest railway station is Darlington. There is a regular bus service that picks up outside the station and stops opposite the museum.

Bus: Several bus routes stop within walking distance of the museum, either behind us in the market place, or in front of the nearby Friary Gardens .

Coach: Coaches can drop off passengers at the back of the museum. Free coach parking is available in the Long Stay car park at Nuns Close.

Access

You can read our Accessibility Guide here.

Group visits and guided tours

Part of a larger group?  We are able to offer exclusive access to the museum, with an introduction from one of our curatorial team for your group of up to 10 people.

If you would like exclusive access to the museum for your 90 minute visit, select ‘exclusive visit’ on the booking form and enter the number of people in your group.

These group visits adhere to the current Covid-19 guidance, so if you are planning a group visit, you can be confident that your group will be safe in the museum.  There will be no other visitors in the museum during your visit.

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Exclusive behind the scenes access - new for 2020

A unique opportunity to see behind the scenes in our stores.

You will get close to some of our most precious objects, many of which are never on public display due to their fragility and age.

Our Curator and Museum Director will personally select the items for each small group to interact with during their visit, giving participants a truly unique and unforgettable experience. Don’t worry if there are actually lots of you! We will manage your visit to ensure you get the small group access you need to really get the most out of your time in our stores and archive areas.

Your visit will also include refreshments – choose from tea, coffee and cake, a buffet lunch or a full Yorkshire afternoon tea in our splendid Normanby Room.

There will also be time to view the museum galleries independently; absorbing the fascinating 300 year story of this illustrious regiment as well as seeing the Treasures in Store special exhibition.

Treasures in Store small group tours range from £25 to £40 per person (depending on which refreshment option you chose). Contact us for more information, availability and to book.

Events and celebrations

The museum provides a unique setting for your event or celebration. Surround yourself with sumptuous silver, art and history by hiring The Normanby Room.

School visits

School visits take place as part of our education programme.

School visits are currently suspended due to Covid 19, but we are still helping students learn with our online resources.

Family history research

Find out how we can help with family history research.

We are unable to accept walk-in enquiries regarding family history research. Please use the online form to access this service.

Independent family history research

We can help you find out more about a Green Howard relative by making our reference books and records available to you. If you would like to visit the museum to do this, get in touch with us first to ensure we are able to give you as much time and information as you need to make the most of your research time at the museum.

Visiting Richmond

There’s lots to do in Richmond – our town is the cultural capital of The Yorkshire Dales!

Our historic Georgian market town is overlooked by an imposing Norman castle. As well as our museum, which sits in the centre of the historic cobbled market place, you can also visit The Station, The Georgian Theatre Experience and The Richmondshire Museum. There are also lots of interesting shops, galleries, pubs, cafes and a variety of scenic riverside walks. For town news and events, visit Richmond Online.

We are proud to be part of a brand new touring route through the cultural and historic heart of England.

Find out more about The Explorer’s Road.

 

The museum is part of Richmond’s Town Ticket scheme, which gives reduced entry to Richmond’s four main attractions, including the museum, as well as discounts on eating out in the town.

Find out more and buy your Richmond Town Ticket.