Plan a Visit

The museum has re-opened.  We also have a new special exhibition, Treasures in Store

We are open Monday to Saturday 10am to 4.30pm.

We have implemented the government’s Covid requirements so our visitors feel safe in the building whilst experiencing all that the museum has to offer.

Planning your visit
Admission is by timed slots, which must be pre-booked via our online admissions booking system.

We are currently taking bookings for visits from Friday 10 July up until the end of August.

Your time slot is 90 minutes.

We’ve limited the number of people who can be in the museum at any one time to 20 visitors. For now, we have based this on social distancing of two metres for your comfort and peace of mind.

If you would like exclusive access to the museum for your 90 minute visit, please get in touch.

BOOK YOUR TICKETS NOW

When you get here
Please do not arrive early for your slot. You might think it is being helpful, but it could cause us problems. We only have one entrance/exit, so need to avoid creating a bottleneck.

You can arrive at any time during your 90 minute admission slot, but you must leave the museum by the allocated end time.

Have your admission print out or reference number ready for checking so we can get you straight in. We want to maximise the amount of time you have in the museum.

We have made some changes to the galleries and the way you move around the museum:
• created a one-way system in the galleries with arrows on the floor
• supplied hand sanitiser for you to use before you use the touch screen displays
• removed the try-on-a-uniform clothes from the hooks

How you can help
Do not visit us if you are showing any of the symptoms of Covid-19

Keep to the two metre rule.  The museum team will remind visitors of the need to keep their distance if necessary.

If you are passing on the stairs, use the landings to ‘give way’ to other visitors.

Try to avoid touching surfaces unnecessarily in the museum.

If you use our toilet facilities, please use the disinfectant wipes provided to clean the tap, toilet handle and seat (in that order) and then put the wipe in the bin (not down the loo).

Enjoy your visit, tell other people, and thanks for supporting the museum!

BOOK YOUR TICKETS NOW

Getting here

Car: Richmond is just 10 minutes from the A1 and A66. The museum is in the centre of the market place.

Parking discs are available from the museum and most shops in the market place. Displaying the disc in your car gives you up to 2 hours FREE parking (8am – 6pm Monday – Saturday). There is unrestricted parking in the market place on Sundays. There are short stay and long stay car parks throughout the town.

Disabled (restricted to 3 hours) and motorcycle parking bays are available outside the museum.

Rail: The nearest railway station is Darlington. There is a regular bus service that picks up outside the station and stops opposite the museum.

Bus: Several bus routes stop within walking distance of the museum, either behind us in the market place, or in front of the nearby Friary Gardens .

Coach: Coaches can drop off passengers at the back of the museum. Free coach parking is available in the Long Stay car park at Nuns Close.

Access

You can read our Accessibility Guide here.

Group visits and guided tours

We are able to offer group visits, and we can also provide a museum guide to help you get the most out of your visit.

These group visits will adhere to the current Covid-19 guidance, so if you are planning a group visit, we will need to talk this through with you before confirming, so please get in touch.

 

Exclusive behind the scenes access - new for 2020

A unique opportunity to see behind the scenes in our stores.

You will get close to some of our most precious objects, many of which are never on public display due to their fragility and age.

Our Curator and Museum Director will personally select the items for each small group to interact with during their visit, giving participants a truly unique and unforgettable experience. Don’t worry if there are actually lots of you! We will manage your visit to ensure you get the small group access you need to really get the most out of your time in our stores and archive areas.

Your visit will also include refreshments – choose from tea, coffee and cake, a buffet lunch or a full Yorkshire afternoon tea in our splendid Normanby Room.

There will also be time to view the museum galleries independently; absorbing the fascinating 300 year story of this illustrious regiment as well as seeing the Treasures in Store special exhibition.

Treasures in Store small group tours range from £25 to £40 per person (depending on which refreshment option you chose). Contact us for more information, availability and to book.

Events and celebrations

The museum provides a unique setting for your event or celebration. Surround yourself with sumptuous silver, art and history by hiring The Normanby Room.

School visits

School visits take place as part of our education programme.

Family history research

Find out how we can help with family history research.

If you are planning to visit the museum to discuss family history research query, we cannot accept walk-in enquiries. Please book an appointment with the researcher. It’s really important to do this as our researcher works part time and we don’t want you to be disappointed. Call 01748 826561 to book a slot.

Independent family history research

We can help you find out more about a Green Howard relative by making our reference books and records available to you. If you would like to visit the museum to do this, get in touch with us first to ensure we are able to give you as much time and information as you need to make the most of your research time at the museum.

Visiting Richmond

There’s lots to do in Richmond – our town is the cultural capital of The Yorkshire Dales!

Our historic Georgian market town is overlooked by an imposing Norman castle. As well as our museum, which sits in the centre of the historic cobbled market place, you can also visit The Station, The Georgian Theatre Experience and The Richmondshire Museum. There are also lots of interesting shops, galleries, pubs, cafes and a variety of scenic riverside walks. For town news and events, visit Richmond Online.

We are proud to be part of a brand new touring route through the cultural and historic heart of England.

Find out more about The Explorer’s Road.

 

The museum is part of Richmond’s Town Ticket scheme, which runs between April and October, giving reduced entry to Richmond’s four main attractions, including the museum, as well as discounts on eating out in the town.

Find out more and buy your Richmond Town Ticket.