Please be aware that our lift is currently out of action. We do not currently have an ETA on when it will be back in service so please return to this page for updates.
Apologies for any inconvenience.
You can visit us: Monday to Saturday 10am to 4.30pm. Last entry at 4pm.
Museum entry: £8 | ages 10-16: £5 | under 10s: free
English Heritage: 2 for 1 | Yorkshire Regiment: free | Max Card: free | Northern Museum’s Volunteer scheme: free | Art Card: free
Self-guided Group visit (10+ people): £6.50 per person
Once you have your ticket, you can return unlimited times for 12 months from the date of issue.
Entry to special exhibitions is included in your admission. Our major special exhibition in 2024 marks the 80th anniversary of the Normandy Campaign in 1944. Find out more about it and all our D-DAY special events here.
Enjoy a FREE ‘troop briefing’ on Thursday and Saturday mornings in June. These 15 minute introductory chats are designed to help you understand the historic context of D-Day and give an insight into how we put together our special exhibitions. Check special exhibition troop briefing dates here.
The museum is dog friendly, fully wheelchair, mobility scooter and pushchair navigable and has accessible cloakroom facilities. Large print versions of the main gallery interpretation are available.
Pre-book online or pop in to buy museum tickets. Museum books are available to buy online when you book tickets, or when you arrive at the museum.
Restricted access
Sometimes the museum’s Normanby Room is used for events during the day and is therefore closed to visitors. We will update this page here with those dates as they arise.
Visiting Richmond
There’s lots to do in Richmond, the original Richmond! For town news and events, including great savings on attractions admissions, shopping and eating out with a Town Ticket, visit the town’s website.
Getting here
Car: Richmond is just 10 minutes from the A1 and A66. The museum is in the centre of the market place.
Parking discs are available from the museum and most shops in the market place. Displaying the disc in your car gives you up to 2 hours FREE parking (8am – 6pm Monday – Saturday). There is unrestricted parking in the market place on Sundays. There are short stay and long stay car parks throughout the town.
Disabled (restricted to 3 hours) and motorcycle parking bays are available outside the museum.
Rail: The nearest railway stations are in Northallerton and Darlington.
Planning a road trip? Richmond is ideally located at the crossing between the A66 and the A1. There’s an amazing amount of heritage and culture to be found around these key routes. Find out more about The Explorer’s Road.
Exclusive access and small group visits
If you are bringing a group of at least six people to the museum, we can offer a unique opportunity to get close to some precious objects from the museum collection, and see behind the scenes. Our Collections team will personally curate the items for you to interact with during their visit, giving participants a truly unique and unforgettable experience.
Stores Tours are ideal for groups of 6 to 8 people, but don’t worry if there are more of you. We’ll manage your visit to ensure you get time to experience what it’s like to be working with our historic objects every day.
Exclusive Access stores tours don’t stop with our magnificent collection. Your visit can also include refreshments – choose from tea, coffee and cake, a buffet lunch or a full Yorkshire afternoon tea in our splendid Normanby Room, full of Mousey Thompson furniture, art and glistening silver.
There will also be time to view the museum galleries independently; absorbing the fascinating 300 year story of this illustrious regiment as well as seeing our current special exhibition.
- Exclusive Access Tour: £15 per person
- with tea, coffee and cake: £20
- with buffet lunch: £30
All Exclusive Access Tour bookings with refreshments also receive a copy of the Museum Book on arrival.
Exclusive Access Tour availability is dependent on the availability of the Collections team, so please contact us with plenty of notice and perhaps with several dates in mind.
Contact us now to plan your Exclusive Access Tour
Information about standard guided tours, group visits and refreshment packages is available here.
Events and celebrations
The museum provides a unique setting for your event or celebration. Surround yourself with sumptuous silver, art and history by hiring The Normanby Room.
Why not consider us as a venue for your initmate celebrant-led event?
School visits
School visits take place as part of our education programme.
Access
Path to main entrance
- From the street to the main entrance, there is level access.
- The path is 1700mm wide, or more.
- The path is sloped.
Main entrance
- The main entrance has level access.
- The door is 1100mm wide.
- The door has an automatic opening sensor and a push button to open it.
Getting around inside
- There is step-free level access at the entrance, with a small ramp and an automatic opening door.
- There is step-free level access throughout the museum, this may include the use of a lift.
- A platform lift is used to access the ground floor from the Museum Shop and to access the Normanby Room on the first floor.
- The ground, first and second floors can be accessed via a standard lift.
- Handrails are fitted to both sides of the staircases.
- A water bowl for assistance dogs.
- Large print documents are available.
- Television screens include subtitles.
- There is no hearing assistance system.
Toilet and changing facilities
- There is 1 toilet with adaptations located on the ground floor.
- The shared toilet facilities are located on the ground floor.
- Parent and baby changing facilities are located on the ground floor.
Customer care support
Emergency evacuation procedures
- We have emergency evacuation procedures for disabled visitors.
- An evacuation chair is available on the first floor.
- Refuge points are located on the first and second floor.