Vacancy: Retail & Commercial Manager

Celebrating its 50th anniversary this year, the Green Howards Museum is based in the centre of Richmond, North Yorkshire.  It tells the amazing personal stories of the soldiers who served with the Green Howards regiment, which was formed in 1688, and houses the regiment’s collection of rare uniforms, medals, kit equipment, art, silver and personal.  Set over 3 floors, the museum was completely refurbished in 2014.

We are seeking a knowledgeable and experienced Retail and Commercial Manager to increase audience engagement with the Green Howards Museum and to grow both our revenue-generating and fundraising activities.  The role is key to helping deliver the aims and objectives of the Museum.

Working in the heart of Richmond, North Yorkshire, this is an exciting opportunity to grow the retail and business offering at this dynamic museum.  This new position is being created in order to increase the profile and sales of the existing museum shop and to expand the range of income generating activities that are held and will suit a creative and pro-active individual with a can-do attitude.

The role includes:

  • Creating and delivering a retail strategy in order to maximise the museum shop’s sales and profitability
  • Creating sales reports and analysing sales and stock data
  • Ordering new products and managing stock levels
  • Planning the rota to make sure the museum shop is staffed as needed
  • Leading the retail team to achieve agreed objectives and maintain the high levels of customer service and ensuring the shop remains tidy and well presented
  • Managing the online shop
  • Ensuring accurate record keeping for Gift Aid tax reclaim purposes
  • Making sure the retail EPOS system is correct and operational at all times
  • Overseeing all financial aspects of the shop, including cash handling
  • Working alongside the Marketing and Communications Manager to promote both the retail and income generating offerings through social media and online
  • Managing the retail budgets
  • Identifying business growth opportunities
  • Working on business development activities, evaluating risks and opportunities of potential projects alongside the Chief Executive, and developing new income streams
  • Monitoring performance of commercial activities using key metrics and preparing reports for the Trustees.


The successful applicant will be able to demonstrate:

  • High levels of initiative, enthusiasm, and motivation
  • Ability to identify and execute growth strategies
  • Excellent organisational, communication, and customer care skills
  • Ability to multitask, problem-solve, and to deal with the unexpected
  • A proven track record of driving sales
  • Experience in business development
  • Financial acumen and an understanding of profit, margins, and budgets.


Hours:             16 hours per week

Holiday:           25 days plus bank holidays pro rata

To apply please send your application with a c.v. to [email protected]

Deadline is 15/04/2024.